Internal Communications Manager

This exciting new role of Group Internal Communications Manager will support the head of communication with the design and delivery of the internal communications strategy. You will be confident in engaging with our stakeholders and the wider business, ensuring you are tenacious in your approach to deliver an exceptional experience that inspires our colleagues.

Responsibilities​​​​​​​:

• Supporting the Head of Communications with the establishment and implementation of the internal communications strategy
• Creating, planning, and maintaining an internal communications calendar and delivering overarching campaigns, engagement activities, and events
• Writing and editing content in English and French for a variety of internal communications mediums, such as staff intranet, monthly newsletter or regular internal communication emails
• Establishing strong relationships with key internal stakeholders, proactively seeking their input and ensuring that communication and engagement efforts align with their strategic objectives
• Ensuring internal communication messages are consistent across all mediums and for different departments of the organisation
• Storyboarding or translating ideas to the creative team of designers and agencies
• Drafting and reviewing messages of internal communications tools and presentations
• Staying up to date with industry best practice to drive progress in our internal communications approach.
• Handling the internal communication response to crisis situations which affect organisational perception and reputation
• Writing skills: You need excellent writing, editing and proofreading skills in French and English as well as the journalistic ability to source stories from employees
• Advising senior executives of developments throughout the organisation, either face to face or through regular written communication
• Speaking skills: You also need strong speaking skills, as you are likely to be called on to give presentations to staff. Internal communications managers need sensitivity to an organisation’s goals and values and the ability to relay them to employees
• Interpersonal skills: You need good interpersonal and relationship-building skills in order to work with communications and key departments. You also need to possess the confidence to deal with senior executives and explain communication techniques to them.
• Creative skills: You need the creative ability to devise communication strategies
• Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential
• Understanding the mining sector would be a plus, but not mandatory.

Requirements:

• BA or MA in journalism, communications, public relations or marketing is an advantage, though other degrees are often acceptable
• 5-7 years of experience in a communications team, especially internal communication, for a large organisation
• Experience of writing for a variety of different audiences is also desired. General journalistic or marketing experience is beneficial. Prior management of complex projects and advising senior managers is also looked upon favourably
• Build strong relationships and trust quickly
• Influence and engage with stakeholders
• Be imaginative, creative and able to turn thoughts and ideas in to reality
• Enjoy working at pace and thrive in this environment
• Be dedicated to driving a culture of continuous improvement
• Act as a Marshall ambassador with both colleagues and suppliers
• Take accountability for your own actions and the impacts on other teams
• Be a clear and concise communicator, able to take away key messages to create clarity for all other colleagues.