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We have an opportunity for a Sr Customer Experience Specialist to join our Honeywell Elster team in Essen (Belgium). The Customer Experience Organization has an important role to play as they serve as the primary support to customer facing functions (front office).
Sr. Customer Experience Specialist responsibilities:
•Act as an active interface between our customer, Sales, P&E, Logistics and Finance to meet customer expectations.
•Timely gather all relevant info to accurately respond to all customer queries related to product specifications, lead times and prices.
•Preparing quotations in response to customer enquiries for standard products and spare parts.
•Preparing and sending offers to customers in cooperation with P&E department and Sales/Account Managers.
•Validation and order entry of customer orders.
•Creating PO’s on local suppliers and follow up on delivery times.
•Ensuring timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit blocks, material specifications).
•Organizing shipments and invoicing.
•Handling of customer complaints.
•Keeping the information in the ERP system up-to-date in cooperation with the relevant master data teams. (e.g. customer and material master data)
We offer:
• Work in a technology organization known worldwide.
• Training on the job.
• Market conform salary package.
If this is your dream role, then we'd love to hear from you!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Qualifications:
• Bachelor’s degree (or equivalent experience).
• 5 + years as Customer Experience Specialist preferably in the gas sector. Experience in other process/manufacturing industries will be taken into consideration.
• High level of skill in ERP systems - preferably SAP.
• Knowledge of Microsoft applications (MS Office: Excel, Word, Power Point).
• Knowledge of Dutch and English. French is an asset.
• Excellent communication skills (oral and written).
• Experience working in a customer-facing role.
Onbepaalde duur, Voltijds
About the company:
Honeywell Elster is the worldwide market leader and specialist for Metering, Regulation, Flow Measurement & Control Equipment and Systems focused on gas. Whether it’s regulation, metering, data collection, data transfer or evaluation, Honeywell Elster offers solutions for every application – customized to the specific needs of each individual customer – either as single components or complete systems. Through listening and responding to our customers, we are able to deliver solutions that enable them to achieve their goals. Honeywell Elster's products work together to create value-added, innovative, interoperable, correct solutions.
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?