Customer Care Representative - Native French (Cyprus - Malta)

Contract type

Onbepaalde duur, Voltijds

Functieomschrijving

Tech4sGroup, a fast growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta,
is looking for passionate team members to join their extraordinary teams! 

What we do: 
Our goal is to provide tech oriented and high-quality services enabling our clients’ growth and success.
Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire Customer Care Representatives to join our Customer Care Department.

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! 

Verantwoordelijkheden

As a key employee of the Customer Care Team, you will be the first point of contact with our clients through live chat & email. All aspects of this role are customer centric and focused on delivering the best possible experience. 

Join us to work on a 4 days schedule of 36 hours per week!!

Grow with us  #tech4s

Your role at Tech4sGroup: 

• Greeting and communicating with customers in a warm and empathetic fashion
• Delivering a high level of customer service to customers via live chat & emails
• Informing customers of ongoing promotions
• Identifying and supporting customers in difficulties they might encounter when visiting our sites
• Providing explanations to customers about products/site/policies
• Keeping up to date with new information/policies
• Building a trusting relationship with clients providing accurate information in a timely manner
• Understanding, guiding and supporting clients.
• Collaborating with other departments where necessary
• Updating customer account/details with necessary information when needed

Vaardigheden kwalificaties

Profile Requirements:

• Bilingual - Native in French and Fluent in English is a must
• Willingness to work on shifts (8:00 – 17:30, 13:30 – 23:00, 18:30 – 4:00)
• You have a positive and a can-do attitude with a flexible approach
• You enjoy learning and sharing your knowledge with others
• You have a genuine interest in the online sector and eager to learn more
• You take pride in giving support to people with empathy and show engagement in delivering an excellent service
• An excellent listener 
• A team player that can work independently

Your journey after applying:

• Initial HR interview 
• Assessment process
• Final interview 

Arbeidsvoordelen

• € 24.500 per jaar
• Groepsverzekering
• Maaltijdcheques
• Laptop
• Mobiliteitsbudget
• Cultuur- en sportcheque
• Opleiding
• Prestatiebonus
• Thuiswerk

Arbeidsvoorzieningen

By joining us you can expect:  ??Annual Salary Package of €24.500 gross  ??Breakfast items daily ?? Work from Home plan ?? Work from Anywhere plan (5 weeks max per year) ?? Food Allowance ??????? Group Medical Plan  ?? Annual bonus based on Performance ?? Annual Loyalty Award ?? €500 Personal Development allowance ???Referral Bonus Scheme ??Relocation allowance to Cyprus or Malta  ??Quarterly Group events ??Friday Drinks ??Free Transportation ?? 21 days annual leave in Cyprus/ 22 days annual leave in Malta ?? A unique company culture focusing on employee well being All applications are maintained in strict confidence.  Due to high volume of CV received only successful candidates will be contacted.

Taaklabels

• Functietype: Customer service
• Sector: ICT, Telecom en Internet
• Standplaats: Cyprus or/ and Malta
• Vereisten: Graduaat Beperkte ervaring (< 2 jaar) Engels, Frans