Cimpress/Vista

Operations Support Engineer

وصف

Are you the perfect blend of customer service and technical know-how? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Support Engineer to join our development team and if sounds like what you are looking for read on The VCS Operations Support Engineer will help our development and business team to serve our partners around the world by providing expert tool support, troubleshooting, and resolving system and partner integration problems.

The Operations Support Engineer will be a trusted advisor to the Development team on tool and process improvement opportunities.

Your role will involveResolving problems (often requiring strong API troubleshooting skills), determining root cause and business impact, proposing long term prevention, and reporting on those activities.

Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the teamPrioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational toolset administration and development asksEscalating to development and tracking problems through resolution, using both manual and automated tracking systems; training business in the use of tools;Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.

Keeping up-to-date documentation including runbooks and knowledge base articles to be used both internally and externallyIn return you will bringStrong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systemsGood judgment and ability to manage problems outside of one's area of expertise, willingness to resolve repetitive problems while figuring out systematic handling and prevention.

A 'Can do' attitude with a desire to always be learning and tenacious approach to problem-solving to follow through an issue to it's logical conclusionPrior experience using help desk or ticket tracking software preferred (Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required); ability to manage multiple concurrent tasks effectively, to prioritize rapidly and accurately, and to understand tradeoffsKnowledge of Postman or Swagger or other tools with troubleshooting and making API calls.

Understanding of SQL, .NET (C#) and debugging a plusExcellent communication, organization, and teamwork skills required.

Are you the perfect blend of customer service and technical know-how? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Support Engineer to join our development team and if sounds like what you are looking for read on The VCS Operations Support Engineer will help our development and business team to serve our partners around the world by providing expert tool support, troubleshooting, and resolving system and partner integration problems.

The Operations Support Engineer will be a trusted advisor to the Development team on tool and process improvement opportunities.

Your role will involveResolving problems (often requiring strong API troubleshooting skills), determining root cause and business impact, proposing long term prevention, and reporting on those activities.

Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the teamPrioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational toolset administration and development asksEscalating to development and tracking problems through resolution, using both manual and automated tracking systems; training business in the use of tools;Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.

Keeping up-to-date documentation including runbooks and knowledge base articles to be used both internally and externallyIn return you will bringStrong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systemsGood judgment and ability to manage problems outside of one's area of expertise, willingness to resolve repetitive problems while figuring out systematic handling and prevention.

A 'Can do' attitude with a desire to always be learning and tenacious approach to problem-solving to follow through an issue to it's logical conclusionPrior experience using help desk or ticket tracking software preferred (Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required); ability to manage multiple concurrent tasks effectively, to prioritize rapidly and accurately, and to understand tradeoffsKnowledge of Postman or Swagger or other tools with troubleshooting and making API calls.

Understanding of SQL, .NET (C#) and debugging a plusExcellent communication, organization, and teamwork skills required.

Depuis le 20 Novembre 2022

Fermé le 27 Novembre 2022

Ce poste vacant a été fermé

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