Technical Projects and Salesforce Lead

About this role

This new role will manage technology and digital projects at Start Network, working with a range of internal and external stakeholders.

In addition, the candidate will manage the organisation’s Salesforce instance, working with an external Salesforce partner and other development partners to maintain expand our use of Salesforce as one of our core services.

For this role we offer a sector competitive salary and benefit package based on relevant country legislation.

Please note that this will be a two-year fixed-term employment with possibility of extension subject to funding.

Please note that for this role applications will be reviewed on an ongoing basis, so please apply early where possible. We reserve the right to close applications early if we reach a satisfactory number of applications.

Key skills

The post holder will have substantial technical project management experience, in particular in agile project management methodologies, and will ideally have project management accreditations, such as Prince 2.

We are looking for candidates with substantial experience of using and managing Salesforce-based projects, for example as an in-house Salesforce Administrator.

They will be able to manage stakeholders, project teams and project budgets.

The ideal candidate will be passionate, proactive, open and adaptive to learning, you will also relish the opportunity to innovate and test new ways of working.

We are looking for candidates who are fluent in English and willing to travel as occasional travel is required.

Key accountabilities

Technical project management

• Manage digital and that meet strategic organisational priorities
• Manage budgets and project teams
• Work with digital officer to build and maintain data integrations with the website for external transparency and collaboration (eg Start Fund portal)
• Support the development of the new website, lead on integrations to ensure Start Funds and SFF data and membership information are updated timely or in real time
• Work with teams to deliver projects that improve donors reporting through standard data reports and IATI
• Manage suppliers to build integrated tools to support the organisation’s due diligence process

Salesforce Administration

• Serve as primary system administrator for the Salesforce environment to support staff, Hubs and member users
• Manage developers to implement and maintain Salesforce improvements and automations with the Start Funds, membership team and with other teams across the organisation.
• Support the development of Salesforce Communities, and other Salesforce integrations, for members, Hubs and donors to access and submit information and data
• Work with the team and suppliers to build Tableau dashboards to provide information to internal and external stakeholders
• Keep up to date with developments in Salesforce and keeping it cutting edge. Plan ahead for upgrades, seasonal releases and long-term projects

Digital transformation

• At least 20% of the role will support the digital transformation of the network
• Develop and oversee a data quality assurance process, agree data standards across the organisation and with relevant partners
• Provide training for staff across the organisation on Salesforce and embed Trailhead across the organisation, aiming to increase the average Trailhead rank’ of all staff

Person profile

• Provide an enabling environment for the organisation to try out new approaches to technology through openness to experimentation and learning from outside the sector
• Anticipate the what ifs’ and actively plan to navigate them together with the team, seeking collaborative solutions and drawing on those with relevant expertise
• Balance the need to follow systems and processes with the courage, identifying when systems and processes do not align with the mission, suggesting alternatives
• Manage ambiguity by weighing up risks and uncertainties with opportunities in pursuit of our vision based on the evidence available
• Able to reprioritise and shift focus in response to changing needs of the organisation or network by being aware of how your role sits in the system.
• Overcomes obstacles by taking initiative to identify issues, seeking help to address them and escalating appropriately.
• Flexes communication style to convey complex information concisely to different audiences, avoiding jargon and using simple language.
• Hold both a strategic perspective and enough detail to work with one part of the organisation whilst understanding the impact on other parts of the organisation and network through listening and engaging with other teams
• Builds networks internally and externally by showing curiosity and learning from others
• Develop teams by creating safe spaces for them to be challenged and supported to try new things and learn from one another
• Coach others across the organisation through formal and informal channels, actively developing talent

About Start Network

Start Network is made up of more than 50 aid agencies across five continents, ranging from large international organisations to national NGOs.

Together, our aim is to transform humanitarian action through innovation, fast funding, early action, and localisation.

We’re tackling what we believe are the biggest systemic problems that the sector faces. Problems including slow and reactive funding, centralised decision-making, and an aversion to change mean that people affected by crises around the world do not receive the best help fast enough, and needless suffering results.

Start Network is at a critical point in its journey. We have grown and diversified our membership over the past 10 years.

We are now set to evolve into a decentralised network of networks by 2025.

We are currently working with five national and regional networks (hubs) in Pakistan, DRC, Guatemala, India and the Pacific.

They are developing locally-owned ways of anticipating and responding to humanitarian crises. We aim to support the emergence and development of further Hubs in the coming years.

Our ultimate ambition is to devolve leadership, membership, programming and decision making to the hubs, while the UK team transitions to provide services of support.

We are currently exploring moving from a UK-based team to a more globally dispersed team, to increase diversity, and ensure we are representative of the communities we serve.

Therefore, the post will be based outside the UK, and we are actively seeking to recruit within our countries of operation (DRC, Bangladesh, Guatemala, India, Nepal, Pakistan, Senegal, Somalia, Kenya, South Sudan and the Philippines).

For these locations, the recruited staff member will be hosted by one of our member organisations or using a third-party host.

Start Network is committed to protecting people, particularly children, at-risk adults and affected populations from any harm that may be caused due to their encountering the Start Network as well as responding effectively should any harm occur.

We are also committed to safeguarding staff from any forms of bullying, harassment, sexual harassment, discrimination and abuse of power as outlined in the Dignity at Work policy.

Start Network embraces diversity, promotes equality of opportunity and eliminates unlawful discrimination. We are an equal opportunities employer and treat every application on merit alone.

We particularly welcome applications from disabled, black, indigenous and people of colour (BIPOC), and LGBT+ and non-binary candidates.

We offer a guaranteed interview scheme for disabled applicants who meet our essential selection criteria.

Start Network culture

To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children

A commitment to the Start Network vision, principles, values and approach

The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

Please note that any offer of employment is subject to relevant checks. Please refer to our privacy statement and candidate privacy notice regarding treatment of your data.

Applications will be reviewed on an ongoing basis, so please apply early where possible. We reserve the right to close applications early if we reach a satisfactory number of applications.