Integra Regional Hyper Support Coordinator, CRRD (English and French speaker)
The IRC is currently implementing an Enterprise Resource Planning (ERP) Management system, known internally as Integra, across the Finance, Supply Chain, and Grants Management functions in all IRC locations.
Integra will retire a number of existing systems, bringing them into a cloud-based Microsoft Dynamics 365 environment. Integra is the largest investment in systems that the IRC has ever made and will change the way we work.
Job Overview / Summary :
The Integra Regional Hyper Support Coordinator, CRRD is crucial to the IRC’s successful transition to its first ever global ERP system;
this person will be responsible for leading the support of the region through each country or RAI office’s go-live and months after during a hyper support phase.
The Integra Regional Hyper Support Coordinator will report into the Sr. Application Support Officer with a manager-in-partnership reporting line to the Integra Regional Deployment Lead and may fully transition to the Integra Operations team once the region has been fully deployed.
The Integra Regional Hyper Support Coordinator will be responsible for leading each deployment through hyper support and, in conjunction with the Operations team, ensuring a smooth transition to operations.
The Integra Regional Hyper Support Coordinator will also support technical action items that come out of each office’s assessment of its requirements to meet the deployment of this new software.
Job Requirements :
Minimum Requirements and Qualifications
calm and resourceful, able to work under pressure
Preferred Additional Requirements
Experience in a humanitarian or development organization
Major Responsibilities :
Key Working Relationships :
Position Reports to : Sr. Application Support Officer Management in Partnership to : Regional Deployment Lead
Internal : CRRD & RAI Deployment Leads, Deployment Project Manager, Regional IT Director
Working Environment :
This is currently a remote position requiring the candidate fulfill all job responsibilities virtually.
Some potential travel as needed.
Standards of Professional Conduct : The IRC and IRC workers must adhere to the values and principles outlined in IRC Way Standards for Professional Conduct.
These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Gender Equality : IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
Equal Opportunity Employer : IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law