Norwegian Refugee Council

Consultancy_Setting up Humanitarian Mediation Toolkit and Guidelines

Background / Context

It is has long been acknowledged that local actors have a critical role to play in their own protection, as they can draw on their own contextual knowledge, relationships and community resources to both prevent violence from occurring and to mitigate its impact.

The recent whole of system review of humanitarian protection reaffirmed that civilian self-protection remains poorly understood and under-utilised by humanitarian actors.

Protection efforts in these contexts have largely focused on risk mitigation and response services. There remains a gap in proactive protection to de-escalate conflict or prevent conflict related violence.

Ultimately, it requires external actors to make a shift away from providing protection, to facilitating and enabling civilians to take action to protect themselves.

The Humanitarian Mediation Initiative is a violence prevention model that does just this. It supports communities to reduce their vulnerability and risk through proactive mediation processes.

Initially trialled in CAR in 2014-2016, this emergency mediation model has successfully contributed to reductions in conflict between, and improved perceptions of safety amongst, community members.

It was further expanded to Mali, DRC and CAR in 2017 and by 2020, across the three countries, more than two-thirds of community members in targeted areas reported feeling safer and more secure at the end of the initiative, with a similar number of participants reporting positive changes in relationships with other participants (75%).

An external evaluation was conducted in 2020, concluding that the mediation action delivered strong peacebuilding results and that there were opportunities to further strengthen the model as an emergency protection measure, improve monitoring and cost efficiencies that would enable a more effective scale up.

These recommendations form part of the next phase of the mediation initiative in 2021 2022.


NRC is seeking to finalise and make available a Humanitarian Mediation Toolkit and Guidelines containing all the tools used in the Humanitarian Mediation programme.

These toolkit and guidelines will be a reference guide through which the Humanitarian Mediation programme implemented in West and Central Africa will be able to refer to in order to implement quality humanitarian mediation activities.

An external consultant will be recruited to support this work.


The consultant will be expected to :

Submission of interest

Interested applicants should submit the following :

Deadline : All bids must be submitted no later than 30 August 2022 at 11 : 00 AM (Dakar time) by email to sn.procurement

Late bids will be automatically rejected.

Tender documents

Download the full TOR and RFQ with detailed instructions or requested by email to sn.procurement

For additional information, please send your inquiries to : sn.procurement before the closing date

Depuis le 17 Août 2022

Fermé le 25 Novembre 2022

Ce poste vacant a été fermé

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