Transfer Agent Relationship Manager (H/F)

BNP PARIBAS ASSET MANAGEMENT is the asset management company of the BNP Paribas Group. With assets under management totalling over EUR 500 billion and a staff of more than 3,000 present in over 30 ;

BNP PARIBAS ASSET MANAGEMENT offers a comprehensive range of financial management services to institutional clients and distributors around the globe.

BNP PARIBAS ASSET MANAGEMENT is looking for a : Transfer Agent Relationship Manager (H / F) permanent contract The primary mission of the Transfer Agent Relationship Manager is to establish and provide a proactive support platform for the BNP Paribas Asset Management clients and portfolio managers regarding distribution ;

This will be achieved through managing a robust relationship with delegated TA providers, and also by coordinating internal requests and looking for service improvements or automation. Your mission :

• Relationship manager role
• Manage the relationship with delegated service providers on the Transfer Agent Service in Luxembourg, Belgium and Netherlands of BNPP AM Funds.
• Coordinate and prepare the various governance bodies (Service Reviews, various Committees) and respect the deadlines and the quality of contents.
• Oversight the quality of the service provided by BP2S and other TA : monitoring of KPI / BAU / incidents management / Projects and Change.
• Be the point of contact for claims and complaints and coordinate TA operational issues.
• Manage changes with the providers and adjust the governance accordingly.
• Provide the logistical support for Business initiatives in relation with worldwide Client Services and Sales team : creation of new type of funds / share classes for specific distribution channel, and take part to projects in coordination with various department (Client Services, Sales, Portfolio Managers, Finances Dpt, Risk & Compliance )
• Analyse the structural dysfunctions; propose improvements and follow-up their implementation.
• Coordinate the SLA (Service Level Agreements), define expected level of service expected and roles and responsibilities of each parties.
• Risk monitoring of the TA outsourced services
• Monitor and map all Transfer Agent providers to identify criteria’s related to the risks for our Management Companies.
• Maintain the control plan and produce KPI and metrics to assess the quality of service delivered by the providers.
• Monitor the costs charged by TA providers : capacity to identify the triggers of potential savings.
• Organise and participate to Due Diligences on the Transfer Agent activity.

Techn ical skills :

• Excellent skills in Microsoft Office
• Experience of the mutual fund industry in Europe

Good knowledge of the regulatory and statutory requirements in connection with mutual funds Soft skills :

• Excellent Communication skills
• Organizational skills
• Analytical skills
• Commercial attitude
• Strong Client focus

Language skills :

• Excellent written and oral English skills are essential
• Second language : French, Italian, Spanish or German
• Any other language is considered as an advantage

Education : Bachelor or Master Degree -Minimum 2 years Transfer Agent / Client Service / operational experience