Service Delivery Manager - Project Manager ICT
As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy.
Within POST Telecom , the Delivery support service provides support for our key corporate customers : project management for the implementation of new tailored-made corporate services, quality management for the implementation of our approach of IT service management through processes, administration delivery & Service Delivery Management.
In order to strengthen our team, we are currently looking for an experienced ICT Service Delivery Manager.Description du poste : Your Missions
Manage the implementation of our ICT solutions (cloud, unified communication, managed services, connectivity services, etc.
for our corporate clients
- Manage budgets, project schedules as well as resource allocation
- Set-up and facilitate the required governance follow-up meetings with clients & partners (Operational Meetings, Steerco Meetings) as well as with internal counterparts
- Coordinate the different stakeholders ( technical teams, architects and operating teams)
- Develop and deliver progress reports to customer and management
- Ensure smooth transition with the operating and service delivery teams
- Participate to on-call duty rotation
Your Profile
- Master’s degree (Bac + 5) in Information Technology with a focus on project management
- Have, at least, 6 years of working experience in telecommunications and / or IT with strong and proven project management skills with a focus on Cloud, Unified collaboration, Network & Security solutions
- Hold relevant project management certifications ( , PRINCE 2)
- Be recognized for your business and solution-oriented mindset as well as for your client-oriented mindset
- Show outstanding communication and convincing skills to interact with interdisciplinary teams
- Be recognized for your ability to effectively prioritize and execute tasks in a high-pressure environment
- Demonstrate outstanding written and verbal communication skills in both English and French
