As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy.
Within POST Telecom , the Delivery support service provides support for our key corporate customers : project management for the implementation of new tailored-made corporate services, quality management for the implementation of our approach of IT service management through processes, administration delivery & Service Delivery Management.
In order to strengthen our team, we are currently looking for an experienced ICT Service Delivery Manager.Description du poste : Your Missions
Manage the implementation of our ICT solutions (cloud, unified communication, managed services, connectivity services, etc.
for our corporate clients
Manage budgets, project schedules as well as resource allocation
Set-up and facilitate the required governance follow-up meetings with clients & partners (Operational Meetings, Steerco Meetings) as well as with internal counterparts
Coordinate the different stakeholders ( technical teams, architects and operating teams)
Develop and deliver progress reports to customer and management
Ensure smooth transition with the operating and service delivery teams
Participate to on-call duty rotation
Master’s degree (Bac + 5) in Information Technology with a focus on project management
Have, at least, 6 years of working experience in telecommunications and / or IT with strong and proven project management skills with a focus on Cloud, Unified collaboration, Network & Security solutions
Hold relevant project management certifications ( , PRINCE 2)
Be recognized for your business and solution-oriented mindset as well as for your client-oriented mindset
Show outstanding communication and convincing skills to interact with interdisciplinary teams
Be recognized for your ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrate outstanding written and verbal communication skills in both English and French