Client Account Manager Private Capital (M/F)

BNP Paribas Securities Services , a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

To support its current growth, BNP Paribas Securities Services is looking for a : Client Account Manager Private Capital (M / F) Permanent Contract Your mission : Be the interface between clients and Private Capital department from BP2S Luxembourg in order to follow-up the daily service delivery

  • Manage a portfolio of client accounts
  • Operate as the point of contact for clients
  • Develop and maintain relationships with clients often through regular meetings and phone calls
  • Act as the first point of contact for client questions and requests
  • Talk to other departments in the bank in order to facilitate clients requests
  • Make sure clients receive requested products and services in a timely manner
  • Ensure close cooperation on transversal issues with different bank departments

Ensure service delivery quality

  • Ensure operational follow-up of the quality of service delivery to Private Capital clients
  • Maintain quality log and client action log
  • Be the escalation for clients inside Private Capital department
  • Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders

Track Client relationship status through

  • Client satisfaction matrix and action log
  • Feed CSM for Client Quality Meetings
  • Active Participation to Client Quality Meetings

Advantages of the position : Be the interface between clients and Private Capital department from BP2S Luxembourg in order to follow -up the daily service delivery

Ensure service delivery quality to client

Anticipate clients’ needs

Working environment : You will join within the Private Capital department, the Client Account Manager team where you will act as single point of contact for our client within the department.

You will become part of a entrepreneurial team with a clear strategy for growth. You will also have the opportunity to work within a multicultural, pleasant and dynamic environment where you will get a personalized training plan to develop your knowledge and skills.

Your profile : Experience of working in a customer-facing roleClient-focused, Solutions experience, Ability to communicate client needs with staff, Keen attention to detail and adherence to deadlinesExcellent listening, negotiation and communication skills, Deep knowledge of the Private Capital products and services Education : Bachelor / Master Degree

Experience of working in a customer-facing role

Knowledge of the Private Capital products and services Professional Experience : Experimented private equity (2-5 years) Behavioural Skills : Ability to collaborate / TeamworkAttention to detail / rigorAdaptabilityAbility to deliver / Results drivenActive listeningCritical thinkingProactivity Transversal Skills : Ability to understand, explain and support changeAnalytical AbilityAbility to anticipate business / strategic evolutionAbility to inspire others & generate people’s commitmentAbility to develop others & improve their skillsAbility to set up relevant performance indicatorsAbility to conduct a negociation Technical Skills : Analytical skills to review and to analyse any documents

Communication skills s to be able to express her / his messages, both oral and written, in a clear way

Organisation skills : able to manage her / his day-to-day and priorities

Accuracy :

  • precision and attention to details
  • to respect tight deadlines
  • to follow to-do lists

Client focus : ensure to satisfy client’s needs within deadlines

Escalation to ask for assistance when needed and to refer issues to the appropriate person(s)

Ability to learn by adjusting practices following newly acquired knowledge

Language Skills : English mandatory- French During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his / her criminal record dated less than 3 months (record N 3 for Luxembourg), according to the dispositions of the law from July concerning the criminal record.

Depuis le 25 Octobre 2021

Fermé le 2 Février 2022

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