Bilingual Customer Advisor / Business Developer

We are looking for Customer Advisors / Business Developers in the cities of Yaoundé, Douala and Bafoussam.

Missions:

• You work methodically on the basis of S.M.A.R.T. objectives and like to improve your performance thanks to regular feedback from your colleagues and managers.
• You contribute to the development of sales of our IT solutions throughout Cameroon and abroad.
• You will be responsible for identifying and developing new commercial opportunities while maintaining relationships with partners and customers.
• You bring your expertise in evaluating their problems and finding the appropriate solutions in our product portfolio.
• You write and propose service offers and responses to calls for tenders in accordance with the strategy of our company and with a concern for quality, competitiveness and customer satisfaction.
• You ensure a strong presence with customers and establish with your contacts the relationship of trust essential in our profession.
• You identify opportunities, collect and report any information likely to improve sales and/or product performance.

As part of your various missions, you will have to:

• Support our clients in driving change and conduct the required training;
• Demonstrate a deep sense of service and promptly satisfy customer requests;
• Carry out telephone and social media prospecting;
• Carry out daily field visits (monitoring and/or prospecting);
• Report daily to management via dedicated tools;
• Communicate about the company and products at very important events;
• Regularly monitor the evolution of your performance indicators;
• Organize and lead demonstration sessions of our products in person and online;
• Provide a first level of support to users of our software;
• Participate in internal company projects (module documentation, etc.).

• You have a good command of English and French, both written and spoken;
• You have a higher education diploma at least equivalent to a A-Level + 2 (Bac+2) with solid skills in IT, Project Management, Computer Science, Strategy, Marketing, Sales, Negociation, International Trade
• You have at least 3 months of experience (internships included) in customer relationship management or in a similar position;
• You are able to speak publicly in front of more than 500 people;
• You are extremely motivated and tenacious, have a Growth Hacker temperament and possess real skills of observation, analysis, adaptation, negotiation and influence in a constantly evolving environment;
• You demonstrate ethics, rigor and high standards towards yourself and your work;
• You are dynamic, methodical, autonomous, but also capable of working in a team.
• You are perfectly comfortable with computers and office software;
• You are available for frequent travel to all regions (except risk areas) of Cameroon, or even abroad.