OMNIPRESENT

Manager Of Customer Success Professional Services

Détails de l'annonce

Poste proposé : Manager Of Customer Success Professional Services

Who we are ?

Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live.

Omnipresent does just that.

We are a customer-focused global employment services partner that can help companies grow their teams in 155 countries and territories around the world.

How do we do that? Well, through our SaaS platform, OmniPlatform. We help companies (big or small) deal with the complexities involved with hiring global teams remotely, by managing employee onboarding through to offboarding, including legal and compliance, payroll, expenses, and health and benefits.

We also practice what we preach! We are a fully remote company which means we have no head office. Our team of more than 300 people is located in more than 45 countries and territories around the world.

This means you can work from anywhere. We provide benefits and support in any global location just as we would for our clients and their remote teams.

Our company has a flat structure which means accountability and taking initiative towards your everyday tasks that help further our ambitious company goals.

At a time when remote work is exploding, we’re growing our team to help make global remote work a reality for people everywhere.

Read More About Life At Omnipresent Here

Why ?

Building and running the infrastructure that allows people to be employed anywhere in the World is operationally complex - the whole reason Omnipresent exists.

With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast! We need to ensure our largest customers have a defined process and as much hand holding as they need to exceed their expectations.

What ?

As the Manager of Customer Success Professional Services, you’ll be coming on board to help build this team and implement the processes, the structure and the capabilities required to enhance the Omnipresent large scale onboardings and special projects offering.

You will be a key part of the Customer Success Team as we grow; overseeing, improving and extending fundamental customer value through professional service actions and related processes.

You will be involved in extending strategic value and leading new initiatives while leveraging lean processes and technology in ensuring continued delivery of world class outcomes for our clients.

Customer onboardings are important internally, but the primary objective is to offer external clients an easy pathway to onboarding large scale customers.

Who ?

You have a strong builder mentality, incredible drive and are naturally curious. You’re versed in building for scale and in understanding strategic components, solving commercial questions, and developing value propositions in general.

You are obsessed with customer value and ensuring everyone has a wonderful interaction with the team.

Your role

The Details Of The Job Will Look Like This :

The key thing here is that you know we are a Series B stage rapidly growing start up where we are just now identifying what Professional Services will look like.

You won’t just come in and plug into a well oiled support machine but you will be tasked with taking the lead in building this structure and shaping how this part of Customer Success adds value.

Project manage large scale or complex client deals that involve increased volume, complexities from multiple geographies, and a need for both execution and advisory capacity.

Also identifying how to do this at scale and as efficiently as possible over time.

Liaise with external experts when required to secure key customer value.

Participate in sales calls, provide pre-sale support. Manage questions concerning RFI / RFP, proposals, pricing, bundling, scoping.

Profil recherché pour le poste : Manager Of Customer Success Professional Services

You’ve done some of these things :

Ensures high standards, clear responsibilities, and high value service impact.

You are the sort of person that :

What's in it for you ?

As a guidance, we expect people to take at least 33 days per year, including public holidays (or your region's minimum, if greater).

We are genuinely as flexible as the work allows.

Secondary caregivers that have been with us for 12 months are entitled to 8 weeks fully paid parental leave.

We will provide you with the home office equipment you need to enable you to work effectively wherever you are, including covering internet costs.

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