JOB PURPOSE
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva.
Leveraging our parent company MSC Group s hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed differently and uniquely that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury traveller’s.
This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.
We Offer On site, Hybris or remote work arrangements. You can be based anywhere in Switzerland.
KEY ACCOUNTABILITIES
- Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre / post travel inquiries.
- Provides best in class luxury service to our Travel Advisors and to guests, hosting them via phone, Video Chat, e-mail, chat, and / or in person.
- Supports the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
- Uses technology systems, Salesforce, Versonix Seaware to deliver personalised guest experience.
- Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.
QUALIFICATIONS (skills, competencies, experience)
- Minimum of 1 year of experience in a contact centre is highly desired.
- Fluent in oral and written German and English. French is a plus.
- Comfortable using IT systems daily, knowledge of Versonix Seaware and Salesforce is an advantage.
- Previous experience within the Luxury, Travel, and Hospitality sector is an advantage
- A genuine knowledge and interest in global travel destinations.
VISA REQUIREMENTS (if any)
EU passport or right to work in Switzerland
Diese Stelle wurde geschlossen