Lounge Attendant _ Sheraton Club

Job Summary

The impact you’ll make

As a Community Manager at Sheraton Centre Toronto Hotel, you will be engaging with guests on a personal level, while building their trust in you, our associates and the Sheraton brand.

Whether working in the signature service Sheraton Club Lounge on the 43

floor or in one of our lobby food & beverage gathering places, you will be present to assure our guests that they will receive quality through your professionalism as you seamlessly guide them through their hotel journey.

You will lead by example to welcome, inspire and delight each guest as you express genuine hospitality by providing personalized service that goes beyond expectation.

The Community Manager is ultimately responsible for ensuring that each and every guest enjoys their visit in our food & beverage Club Lounge and Lobby Venues and leaves with a memorable and lasting impression.

They will be expected to uphold the standards of service beyond the arrival and check-in process through the food and beverage experience of the Sheraton Centre Toronto Hotel.

The Community Manager embraces the Sheraton vision and brings it to life leading by example in taking pride in being of service to others, notably our Marriott Bonvoy Members.

Always available at a moment’s notice to assist the guest and direct, coach and supervise the associates, offering additional assistance when needed.

The Community Manager always puts the guest first by preparing the team for service and ensuring that the f&b spaces are clean, organized and inviting.

Their attention to detail is meticulous but balanced by a style of service that is engaging while looking for the opportunity to entertain and educate.

They will speak informatively about the space, history and interior features of the hotel utilizing their strong presentation skills.

The manager will require a strong ability to read guest cues to understand the experience the guest desires. They will inspire associates in their service delivery and hold them accountable for delivery our Sheraton Service Promise to customers.

Competencies :

all while maintaining a clean and organized environment

Key Roles :

Club Lounge Detailed Responsibilities

Guest Experience :

Administrative Responsibilities :

Education and Job Requirements :

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posted in 2022-08-25

Expired in 2022-11-26

This vacancy has been closed

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